Intenda

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Communication Management Service

In this day and age business is all about contextual and specific personalized client and supplier communication. Gone are the days of spamming, not protecting privacy of information, post box and inbox overloads; and not knowing whether your clients or suppliers received, read and replied to your messages (whether Printed, E-mailed or Mobile delivered).

Composition, Generation, Secure Rule-based Distribution, Return management, Archival, and Retrieval of your Client Communication as a service. Effective, Efficient and Economical services via e-mail, encrypted e-mail, interactive context e-mail, SMS, Web-Portal, Fax, Print & Post

Our service includes full provision of audit trails throughout the process, access to web-services for reporting and archived documents for effective in-bound and out-bound call centre support.

Together with our strategic partner Business Genetics at http://www.businessgenetics.co.za/ we become a strategic partner to our clients for:

  • Improving your corporate image
  • Improving privacy governance
  • Reducing the total cost of communication to your clients
  • Reaching target markets and increasing market share 
  • Retaining your customers and improving their experience
  • Cross selling through managed information distribution channels